Frequently Asked Questions

Rocket Health is a bundled service of The Medical Concierge Group, a licensed and registered clinic, laboratory and pharmacy. We offer telemedicine healthcare services such as doctor consultations through phone calls, Whatsapp and SMS, laboratory sample pickups and medicine delivery at your convenience and from any location within Kampala.

Telemedicine signifies the use of information communication technology (ICT) to increase patient’s access to medical care and information. At Rocket Health, we offer health care services where distance, time and income is a critical factor. Our licensed health care professionals use Whatsapp, phone calls, SMS and email to exchange information for diagnosis, treatment and prevention of disease and injuries. This is all in the interest of advancing the health of individuals and their communities

Our customers in Uganda and all over the world have referred to us as Whatsapp Doctors, Doctors-On-Call, Social Media Doctors and many more. In recognition of this relationship, and as one of many steps to enhance our service delivery to our direct customers, we have introduced a new service that we have branded ‘ROCKET HEALTH’.

Under the name of our parent company, The Medical Concierge Group, we have provided telehealth services for multiple research and public health programs spanning over 50 districts in Uganda. This work has been in partnership with leading organisations like USAID, UNICEF, Ministry of Health, JSI, World Vision, Infectious Diseases Institute (IDI) as well as other international organisations.

It is this diverse and rich experience that we have packaged to extend to more members of the public through our Rocket Health services like Telemedicine, Lab sample pick-ups from your home or work place, Pharmacy deliveries, chronic care management programme, at-home vaccination and immunization and a specialised clinic located along Manyangwa road in Gayaza.

Our suite of services include; a telemedicine/tele-consultation (doctor consultation) service, delivery of mobile and laboratory services, an online e-shop for purchase of pharmaceutical and laboratory services and a clinic with services like physical doctor consultations, physician, paediatrician, gynaecologist and obstetrician, imaging, vaccination, laboratory and pharmacy located in Gayaza along Manyangwa road for physical engagement.


Are you a university student in need of medical information on topics like reproductive health?

Are you swamped at the office with pressing deadlines?

Do you find the cost of accessing medical care for you and your family high?

Are you feeling unwell and unable to leave your home to visit a health centre?

Do you have type 2 diabetes and hypertension and have challenges accessing medical attention and drugs to help you manage that condition?

Do you have a dependant with hypertension and diabetes that you need to be monitored closely?

If the answer to any of these questions is ‘YES’ this service is designed for you. Irrespective of one’s age, our services are tailored to meet all your out-patient medical needs wherever you are and at your convenience.

We offer telemedicine services (online Doctor consultation) These services include 24-hour access to medical consultations through our USSD code *280#, phone call, SMS, WhatsApp or email. We also offer mobile laboratory and pharmacy services, and face to face consultations through our telemedicine clinic.

To use our services customers can

  • Dial *280#.
  • WhatsApp 0700100700
  • Visit our online shop

Our packages have been designed following many years of market research and insights. They focus on out-patient and wellness services that usually take up the majority of healthcare needs for most people.

Through our pre-paid service, one is able to get unlimited consultations with medical professionals conveniently through voice calls, message chat or video calls at any time of the day or night and from any location. One is also able to get discounted medicine and laboratory services also conveniently delivered to your home or office.

The packages are much more affordable and can be accessed from anywhere so long as you have a phone or internet. Every subscribed member will get a unique ID and this is what they will need for us to identify them for any interactions on the various communication platforms.

Our services are accessible through our USSD code *280#, our toll-free number 0800277015  by sending us a WhatsApp via 0700 107 700 or via our social media platforms including Facebook and Twitter.

You can access Rocket Health services through our USSD code *280#. Alternatively, you can use our toll free line – 0800 208 208.

For non-members, they can send they can make a payment to consult our doctors through our website via or by sending the word ‘Care’ to 8080.

We aim to make our services as affordable as possible for everyone.

> Doctor consultation is 10,000
> Annual health care plans start as a low as 100,000
> Delivery fee for e-shop and pharmacy products is 5,000

All communication with our medical team is secure and confidential. We take the utmost care to ensure the confidentiality of our customers.

Yes, you can access Rocket Health services from wherever you are. You can consult a doctor from anywhere 24/7 on the phone and also have medicine refills for chronic care delivered upcountry.

However, lab sample pick ups and vaccinations are done for clients within a 30 km radius around Kampala including the areas of Mukono, Gayaza, Entebbe and Kawanda.

Rocket Health services can be accessed via *280#, a phone call, WhatsApp, Facebook, Twitter, Instagram, Website and the teleclinic located on Rumee building along Lumumba Avenue in Kampala

We have professional and licensed medical practitioners and pharmacists to handle your health inquiries. All the medical practitioners are updated on all changes in care guidelines and medicines through our medical trainings.

Payments for the services offered by Rocket Health can be made via:

Rocket Health Wallet
– Mobile Money
– Debit / Credit cards
– MoMo Pay
– Cash

Customers, at their discretion, can share their medical details with other health professionals. For example, one can access laboratory tests and results from Rocket Health and share with a different medical personnel for specialised treatment.

No, all interactions with Rocket Health’s licensed medical practitioners is confidential and securely stored on our servers.

The Rocket Health licensed medical doctors and pharmacists are available 24/7.

When you pay Ugx 10,000 for a consultation, you receive a phone call from our Doctors to discuss your condition exhaustively. Every other time you need to consult that the Doctor, you will be charged again.

The consultation granted for Ugx 10,000 is for one individual.

Yes and here is why:

– A consultation with the doctor is available 24 / 7 via voice calls, SMS and WhatsApp.
– The consultations are not limited to geographical location.
– Medicine deliveries, laboratory sample pick-ups and teleclinic visits are currently limited to Kampala.

Non Members:
– At only Ugx 10,000, you can have a consultation with the doctors which is not limited to geographical location.

Yes. All our medical doctors are professional and licensed.

Rocket Health offers only outpatient services to customers. We are able to offer emergency services, however this only goes as far as offering first aid instructions through the phone.

Whatsapp Doc is a service offered under Rocket Health. As a registered member, one can be able to access a doctor through the Whatsapp mobile application for consultation and diagnosis.

We are currently based in Kampala but one can consult our doctors through our USSD code *280#, voice call, WhatsApp or other social media platforms like Twitter, Facebook and Instagram from any other location.

Telemedicine gives you the convenience and ease to access the doctor without having to move to the clinic or the doctor. You enjoy timely consultations in the comfort of you home or office. Have physicians visit you to take laboratory samples and deliver medicines to you. Telemedicine allows you to focus on your core business and life needs while the doctors work to extend medical facilities to you wherever you are.

Our telemedicine service is currently linked to 8 insurance companies. That is UAP OM, Sanlam, GA, Prudential, Jubilee, ICEA, Liberty and AAR. When using your insurance card from any of the following, you will be able to access Rocket Health services by simply dialing *280*1#.

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