Frequently Asked Questions

Rocket Health is a bundled service of The Medical Concierge Group, a licensed and registered clinic, laboratory and pharmacy. We offer telemedicine healthcare services such as doctor consultations through phone calls, Whatsapp and SMS, laboratory sample pickups and medicine delivery at your convenience and from any location within Kampala.

Telemedicine signifies the use of information communication technology (ICT) to increase patient’s access to medical care and information. At Rocket Health, we offer health care services where distance, time and income is a critical factor. Our licensed health care professionals use Whatsapp, phone calls, SMS and email to exchange information for diagnosis, treatment and prevention of disease and injuries. This is all in the interest of advancing the health of individuals and their communities

Our customers in Uganda and all over the world have referred to us as Whatsapp Doctors, Doctors-On-Call, Social Media Doctors and many more. In recognition of this relationship, and as one of many steps to enhance our service delivery to our direct customers, we have introduced a new service that we have branded ‘ROCKET HEALTH’.

Under the name of our parent company, The Medical Concierge Group, we have provided telehealth services for multiple research and public health programs spanning over 50 districts in Uganda. This work has been in partnership with leading organisations like USAID, UNICEF, Ministry of Health, JSI, World Vision, Infectious Diseases Institute (IDI) as well as other international organisations.

It is this diverse and rich experience that we have packaged to extend to more members of the public through our Rocket advantage plans.

Our suite of services include; a telemedicine/tele-consultation (doctor consultation) service, delivery of mobile and laboratory services, a tele-clinic for physical engagement and an online e-shop for purchase of pharmaceutical and laboratory services.

All these are offered as part of subscription packages that bundle all these benefits for your convenience.

Are you a university student in need of medical information on topics like reproductive health?

Are you swamped at the office with pressing deadlines?

Do you find the cost of accessing medical care for you and your family high?

Are you feeling unwell and are unable to leave your home to visit a health centre?

Do you have type 2 diabetics and hypertension and have challenges accessing medical attention and drugs to help you manage that condition?
Do you have a dependant with hypertension and diabetes that you need to be monitored closely?

If the the answer to any of these questions is ‘YES’ this service is designed for you. Irrespective of one’s age, our health care plans are tailored to meet all you out-patient medical needs wherever you are and at your convenience.

Rocket Access Advantage at Ugx 100,000 per individual per year

Rocket Plus Advantage at Ugx 270,000 per individual per year

Rocket Supreme Advantage at Ugx 370,000 per individual per year

Rocket Ultimate Advantage packages are available in three options at Ugx 1,400,000
and Ugx 2,150,000

3 or more individuals subscribing to any of the above packages get a group discount of 7%.

With the Rocket Health Advantage Package, you get:

> Unlimited free messages to request our doctors to call you for consultation (call-me-back messages)
> Annual medical and wellness check-up done at the start of your subscription
> Access to our modern teleclinic on appointment at UGX 20,000
> 10% discount on laboratory services that you might need during the course of the year.
> 10% discount on pharmacy products that you might need during the course of the year.
> Post care follow up from our Doctors to ensure optimal clinical outcomes

With the Rocket Plus Advantage package, you get:

> Free direct call-in service for a Doctor consultation (toll-free number)
> Unlimited WhatsApp chat with Doctors for a whole year
> Unlimited free messages to request our doctors to call you for consultation (call-me-back messages)
> Free access to our modern teleclinic on appointment.
> Annual medical and wellness check-up done at the start of your subscription which includes;
– Complete blood count (CBC)
– Fasting blood sugar
– Urinalysis
– HIV test
> Weekly health messages (You can choose what topic of health messages to receive)
> 10% discount on all laboratory services that you might need during the course of the year.
> 10% discount on pharmacy products that you might need during the course of the year.
(Our team will collect your laboratory sample and deliver your medicine to you at no extra cost for Kampala residents)
> Post care follow up from our Doctors to ensure optimal clinical outcomes

With the Rocket Supreme Advantage package, you get:

> Free direct call-in service for a Doctor consultation (toll-free number)
> Unlimited WhatsApp chat with Doctors for a whole year
> Unlimited free messages to request our doctors to call you for consultation (call-me-back messages)
> Free access to our modern teleclinic on appointment.
> Annual medical and wellness check-up done at the start of your subscription which includes;
– Complete blood count (CBC)
– Fasting blood sugar
– Urinalysis
– HIV Antibody screening
– Lipid profile
– Hepatitis B
– Malaria RDT
– Blood Grouping
– Syphilis
> Weekly health messages (You can choose what topic of health messages to receive)
> 10% discount on all laboratory services that you might need during the course of the year.
> 10% discount on pharmacy products that you might need during the course of the year.
(Our team will collect your laboratory sample and deliver your medicine to you at no extra cost for Kampala residents)
> Post care follow up from our Doctors to ensure optimal clinical outcomes

Managing chronic conditions is extremely delicate and is most times a very costly experience. When you sign up yourself or your loved ones for our Ultimate Advantage plan, they will benefit from scheduled monthly medicine refill deliveries, recommended lab tests and 24 hour access to doctor consultations. Get enrolled into our wellness programme which takes care of your health records and weekly health messages.

Hypertension – Ugx 1,400,000 per individual / per year
Annual medical and wellness check-up done at the start of your subscription which includes;
– HBA1c
– Lipid profile
– Fasting Blood sugar
– RFT
Free pressure monitor (Digital wrist blood pressure)
Free hypertension medicine refills and deliveries for the whole year
Free direct call-in service for a Doctor consultation (toll-free number)
Unlimited free messages to request our doctors to call you for consultation (call-me-back messages)
Free access to our modern teleclinic on appointment.
10% discount on any other pharmacy products and laboratory services that you might need throughout the year
Special review with a specialist at least twice a year (more frequent reviews will be done if complication is detected)
Laboratory assessment for routine clinical assessment (Liver function and kidney function tests) every six months
Post care follow up from our Doctors to ensure optimal clinical outcomes

Annual medical and wellness check-up done at the start of your subscription which includes;
– RFT
– Lipid Profile
– HBA1c
– Urinalysis
– Random blood sugar
Free blood sugar monitor (Glucometer)
Free hypertension medicine refills and deliveries for the whole year
Free direct call-in service for a Doctor consultation (toll-free number)
Unlimited free messages to request our doctors to call you for consultation (call-me-back messages)
Free access to our modern teleclinic on appointment.
10% discount on any other pharmacy products and laboratory services that you might need throughout the year
Special review with a specialist at least twice a year (more frequent reviews will be done if complication is detected)
Laboratory assessment for routine clinical assessment (Liver function and kidney function tests) every six months.
Post care follow up from our Doctors to ensure optimal clinical outcomes

Annual medical and wellness check-up done at the start of your subscription which includes;
– HBA1c
– RFT
– Lipid profile
– Urinalysis
– Random Blood sugar
– Fasting Blood sugar
Free blood sugar and pressure monitor (glucometer and digital wrist blood pressure)
Free hypertension and diabetes medicine refills and deliveries.
Free direct call-in service for a Doctor consultation (toll-free number)
Unlimited free messages to request our doctors to call you for consultation (call-me-back messages)
Free access to our modern teleclinic on appointment.
10% discount on any other pharmacy products and laboratory services that you might need throughout the year
Special review with a specialist at least twice a year (more frequent reviews will be done if complication is detected)
Laboratory assessment for routine clinical assessment (Liver function and kidney function tests) every six months
Post care follow up from our Doctors to ensure optimal clinical outcomes

Each package has its own set of features and benefits. Common features across all packages – Remote medical consultations via a call / SMS / WhatsApp.
– Pick-up laboratory samples from your doorstep around Kampala at discounted prices.
– Medicine deliveries to your doorstep around Kampala at discounted prices.
– A telemedicine clinic for physical medical examinations on appointment.
– An annual medical check-up.
– Weekly wellness messages.

We offer telemedicine services to those who have subscribed to one of our Rocket Advantage packages. These services include 24-hour access to medical consultations through our USSD code *280#, phone call, SMS, WhatsApp or email. We also offer mobile laboratory and pharmacy services, and face to face consultations through our telemedicine clinic.

To subscribe for any of our packages, customers can dial *280*5# to subscribe. Once registration is complete, our consultant will call you back and take you through our suite of services.

Our packages are open to everyone, regardless of age and health status.

Our packages have been designed following many years of market research and insights. They focus on out-patient and wellness services that usually take up the majority of healthcare needs for most people.

Through our pre-paid service, one is able to get unlimited consultations with medical professionals conveniently through voice calls, message chat or video calls at any time of the day or night and from any location. One is also able to get discounted medicine and laboratory services also conveniently delivered to your home or office.

The packages are much more affordable and can be accessed from anywhere so long as you have a phone or internet. Every subscribed member will get a unique ID and this is what they will need for us to identify them for any interactions on the various communication platforms.

Our services are accessible through our USSD code *280#, our toll free number 0800 2082 08, by sending us a WhatsApp via 0790 512 074 or via our social media platforms including Facebook and Twitter.

You can access Rocket Health services through our USSD code *280#. Alternatively, you can use our toll free line – 0800 208 208.

For non-members, they can send they can make a payment to consult our doctors through our website via www.rockethealth.shop or by sending the word ‘Care’ to 8080.

We aim to make our services as affordable as possible for everyone.

> Doctor consultation is 10,000
> Annual health care plans start as a low as 100,000
> Delivery fee for e-shop and pharmacy products is 5,000

All communication with our medical team is secure and confidential. We take the utmost care to ensure the confidentiality of our customers.

Yes, you can access Rocket Health services from wherever you are. You can consult a doctor from anywhere 24/7 on the phone and also have medicine refills for chronic care delivered upcountry.

However, lab sample pick ups and vaccinations are done for clients within a 30 km radius around Kampala including the areas of Mukono, Gayaza, Entebbe and Kawanda.

Rocket Health services can be accessed via *280#, a phone call, WhatsApp, Facebook, Twitter, Instagram, Website and the teleclinic located on Rumee building along Lumumba Avenue in Kampala

We have professional and licensed medical practitioners and pharmacists to handle your health inquiries. All the medical practitioners are updated on all changes in care guidelines and medicines through our medical trainings.

For only Ugx 10,000 paid via www.rockethealth.shop get a consultation from our licensed medical doctors and pharmacists.

Payments for the services offered by Rocket Health can be made via:
– Mobile Money
– Debit / Credit cards
– MoMo Pay
– Cash
– EFT

Customers, at their discretion, can share their medical details with other health professionals. For example, one can access laboratory tests and results from Rocket Health and share with a different medical personnel for specialised treatment.

No, all interactions with Rocket Health’s licensed medical practitioners is confidential and securely stored on our servers.

All our subscription packages have individual benefits and not group benefits. Each member is given a unique ID and therefore treated as an individual.

The Rocket Health licensed medical doctors and pharmacists are available 24/7.

Transitions from one package to another during the subscription contract year is prohibited. A change is permissible at the point of renewing the subscription.

The Ugx 10,000 is payable via Mobile Money and online payment.

When you pay Ugx 10,000 for a consultation, you receive a phone call from our Doctors to discuss your condition exhaustively. Every other time you need to consult that the Doctor, you will be charged again.

The consultation granted for Ugx 10,000 is for one individual.

Other than members on the Rocket Access Advantage subscription plan who pay Ugx 20,000 for every teleclinic appointment, all other members have unlimited access to the teleclinic only on appointment as set by the doctor.

No, each subscription has individual benefits.

Yes and here is why:

Members:
– A consultation with the doctor is available 24 / 7 via voice calls, SMS and WhatsApp.
– The consultations are not limited to geographical location.
– Medicine deliveries, laboratory sample pick-ups and teleclinic visits are currently limited to Kampala.

Non Members:
– At only Ugx 10,000, you can have a consultation with the doctors which is not limited to geographical location.

Yes. All our medical doctors are professional and licensed.

Rocket Health offers only outpatient services to customers. We are able to offer emergency services, however this only goes as far as offering first aid instructions through the phone.

Whatsapp Doc is a service offered under Rocket Health. As a registered member, one can be able to access a doctor through the Whatsapp mobile application for consultation and diagnosis.

We are currently based in Kampala but one can consult our doctors through our USSD code *280#, voice call, WhatsApp or other social media platforms like Twitter, Facebook and Instagram from any other location.

At the moment, you can sign up for our services via *280# and e-shop. Payment methods are Mobile Money, EFT, Visa card or cash to our assigned field agent.

We have an offer for one-off consultations at Ugx 10,000 which will give you access to the doctor for as long as the duration of the call. This means that for every time you will need to speak to our doctors, a consultation fee of Ugx 10,000 will be charge.

Telemedicine gives you the convenience and ease to access the doctor without having to move to the clinic or the doctor. You enjoy timely consultations in the comfort of you home or office. Have physicians visit you to take laboratory samples and deliver medicines to you. Telemedicine allows you to focus on your core business and life needs while the doctors work to extend medical facilities to you wherever you are.

Our telemedicine service is currently linked to 8 insurance companies. That is UAP OM, Sanlam, GA, Prudential, Jubilee, ICEA, Liberty and AAR. When using your insurance card from any of the following, you will be able to access Rocket Health services by simply dialing *280*1#.

The Rocket Health Advantage packages have been carefully designed following extensive market research and insights to address the most critical needs of our population while remaining affordable and very convenient. Unlike most other healthcare plans, we focus on wellness and prevention medicine as well as optimal outpatient care which has been proven to take up up to 75% of all healthcare needs.

We have evidence that ongoing remote medical support coupled with wellness check-ups helps to identify medical issues early and allows prompt management that saves time, money and productivity of the patient.

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