The https://rockethealth.africa/ website is owned and managed by The Medical Concierge Group, a company established under the laws of Uganda.
E-mail address: email@example.com
Telephone: +256 417 747 000
Access to the telemedicine clinic is granted for members subscribed to Rocket Health Advantage Plans namely Access, Plus, Supreme and Ultimate Advantage.
The Medical Concierge Group telemedicine clinic uses a digital health based approach for improving clients’ health care outcomes and the experience when seeking health services.
At the telemedicine clinic, clients will physically interact with licensed medical professionals. Medical doctors are available to interact with the client over a video call initiated at the telemedicine clinic.
The services provided at the telemedicine clinics include but are not limited to:
- Medical Consultations
- Physical assessments including technology enabled Eye and Ear examination, skin examination, mouth exam, Blood Pressure check up, pulse oximetry.
- Laboratory sample collection services
- Prescriptions filling and medicine purchases
- Pharmacy services
- Minor surgeries
- Antenatal services
- Family Planning services
- Nutritional counselling
- Back to school medical exam and form completion
- Pre-employment medical assessments
- Foreign Travel health checks, vaccinations and medicines
- Minor surgeries like wound dressing, incision & drainage, medical male circumcision, corn removal, foreign body removal from ear/nose/eyes etc.
- Medical reviews of patients with chronic illnesses, notably hypertension and diabetes.
- We also offer health care packages for patients with chronic illnesses, notably hypertension and diabetes
The clinic does not handle cases of medical/surgical emergencies and if you require emergency medical assistance you should go directly to the nearest hospital emergency room.
Once you have made contact with the Rocket Health Clinic, you will be asked to provide certain information, to enable us to book an appointment for you based on your location, language and medical requirements. The clinic will select a suitable medical professional and proceed to book the appointment. You will be notified of your booking details via email and you will be asked to click on a link to confirm your appointment date and time. This is important because it enables us to keep the doctors’ appointment calendars accurate and shows us the real availability for other customers who depend on our service. If you are not able to receive an email, we will confirm the appointment by sms or voice call.
Please remember that you have the right to consent or refuse consent to any proposed treatment, test or therapeutic course and you should discuss any questions or concerns directly with the medical professional.
11.5 Personal Data & The Medical Concierge Group (TMCG) Account
To set-up your account you will need to provide an email address and create a password (these are called your credentials). You are responsible for keeping your password confidential and for notifying us if your password has been compromised or stolen. The Patient History Record is added to your electronic medical record. Once you have set-up your account, you will also be able to add any pertinent medical data to your electronic medical record.
Important – when you register as a customer and/or set-up your Rocket Health Clinic account to access your electronic medical record, you must provide true, correct, up-to-date and complete information. You also agree not to post, publish, transmit or communicate messages that might involve a criminal offence or that could be detrimental to the Company.
The data in your record may include:
- Personal data such as name, age, address and other contact details.
- Any clinically relevant information such as smoking, alcohol consumption and weight.
- Information about appointments made on your behalf such as date, time, location, name of medical professional and/or medical entity etc.
- Consultation notes which the medical professional takes during an appointment unless these are subject to professional privilege and the medical professional decides against disclosing them to the Company.
- Treatments received and/or ongoing treatments.
- Medicines taken and/or medicines that have been prescribed and any known reactions to medications in the past.
- Information about allergies and/or chronic conditions.
- Medical test results such as blood tests and x-rays.
The Company confirms that all personal data including sensitive personal data that it collects on you throughout the course of this Agreement, is kept strictly confidential and will not be sold, reused, loaned or otherwise disclosed unless clearly indicated when collected or in the case that you have given your explicit written consent.
The clinic charges you a fee of 50,000 Ugx for booking services it offers. In addition, Rocket Health Clinic also offers you the possibility to subscribe to additional paying services at will.
By signing this agreement you understand and accept that you will assume all the costs of all the medical care and health services you receive and the Company will in no case cover any
costs, charges or fees on your behalf.
If you are covered by an insurance policy which can intervene to cover some or all of your costs, you must inform Rocket Health clinic. It is also highly recommended that you inquire with your insurance prior to the appointment about the procedure for making a medical claim.
The Company will not be liable for any cancelled or otherwise unfulfilled appointments and the clinic has the right to charge a cancellation or no-show fee if the booking is not cancelled at least 24 hours prior to the appointment time. To cancel an appointment you must email firstname.lastname@example.org. Since no-shows disrupt the efficiency of our services and the availability of the medical professionals to the detriment of the other customers, we will resend you an appointment notification by email and/or sms/ or voice call 24hrs before the scheduled appointment time. This message will also include a reminder of our cancellation procedure.
The Company encourages feedback because it ensures that the services offered by Rocket Health clinic are constantly improved upon. If you wish to share your views and experiences about the services offered by Rocket Health Clinic, simply complete the Review section in the schedule an appointment section of the website. We strongly suggest that you discuss any concerns relating to the medical services received, directly with the provider of the service at the clinic during your appointment.
11.9 Limitations of liability
The clinic works as an independent healthcare providing facility however, in the provision of services it may cooperate with various medical professionals, clinics and hospitals to render its services to its customers. There is however no partnership, joint venture, employer/employee, principal and agent or any similar relationship between the clinic and the other health service providers. By signing this User Agreement, you confirm that you shall hold harmless and indemnify the clinic, its officers, directors, successors and employees from and against any and all liabilities, costs, damage expenses, and lawyers’ fees of any kind, character or nature resulting from or attributable to any and all acts and/or omissions committed by the medical professional, clinic or hospital in the course of providing his/her/its medical services to you, the Customer.
Moreover, under no circumstances shall the clinic or any of its officers, directors, successors, employees, affiliates or third parties with whom it cooperates, be liable for any direct, indirect, incidental, special or consequential damages resulting from the use of or the inability to use the website and/or any of the Company’s services or for the cost of procurement of substitute services or resulting from unauthorized access to or alteration of your data.
The Medical Concierge Group owns or has licences to the intellectual property rights to all components of https://rockethealth.africa/. This website may be used only for personal use and customers/users may not sell, re-distribute or otherwise use the information therein contained for commercial purposes. Any infringement or violation will be prosecuted to the full extent of the law.
11.11 The subscribed members will have the telehealth center as their first point of contact for any health inquiries via phone/video call or chat platform (contacts of these platforms are to be provided at the time of signing up for the membership services).
Note: A contact that is not provided during the sign up will not be registered to access the telehealth center.
11.12 Access to the telemedicine clinic will be on appointment basis upon referrral as set by the telehealth professional.
11.13 In the event that a subscriber (with the exception of an Access Advantage subscriber) chooses to access the telemedicine clinic without an appointment set by the telehealth professional, the latter will receive the service at a consultation fee of twenty thousand Uganda shilling only (20,000/=).
11.14 Access Advantage subscribers will access services offered at the telemedicine clinic at a consultation fee of twenty thousand Ugandan shillings only (20,000/=) irrespective of a TMCG telehealth professional setting up an appointment for them or not.
11.15 Non-subscribers can access the services at the telemedicine clinic at a consultation fee of fifty thousand Uganda Shillings only (50,000/=)
11.16 Payments at the telemedicine clinic can be made via a Point of Sale (POS) terminal, debit/credit card, Mobile Money or Cash.
11.17 No service will be offered at the telemedicine clinic before the consultation fee is paid unless the subscriber is eligible for the services on appointment by the telehealth professional.
11.18 Clinic appointments can be set by the telehealth professional or by a client via the TMCG websites https://tmcg.co.ug and https://rockethealth.shop